Company Info

Terms & Conditions

Terms & Conditions

Review this section of our website to find information regarding the terms & conditions of our company. If you want to know where we're located, our hours of business or simply what makes us tick, just follow the provided links for more information.

Approval of Final Artwork

While All Signs & Neon takes all care to avoid errors, All Signs & Neon accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production. "The Client" must proof read and approve all final copy before the production of artwork. The email verification of the Client’s Representative shall be conclusive as to the approval of all artwork prior to their release for printing, implementation or installation. No refunds or reprints are given after a final approved design has gone to print due oversights by "The Client's" proof reading.

Print - Colour Variations

With all printing there may be some colour variations from what you have seen on screen, to what the final product looks like, and previous orders. This is due to the nature of CMYK printing system. There will be no reprints at the expense of All Signs & Neon.

Goodwill

All Signs & Neon assumes goodwill from both All Signs & Neon and "The Client" regarding:

What can reasonably be achieved in a given time frame
Making best use of resources to achieve the most effective outcomes

Termination policy

From time to time circumstances beyond the control of either party may result in the need for project cancellation. In the event of the client cancelling a project after a project has commenced, the advance payment (deposit) will be forfeited in lieu of compensation to All Signs & Neon. This is to cover design and administration time spent, resources purchased and allocated, research time and administration costs. If the project is more that 50% completed (this is determined by All Signs & Neon and the client by negotiation) a prorata payment is payable for time spent up until cancellation notice.

Confidentiality

It is agreed that employees of "All Signs & Neon" shall not at any time either during the continuance of the work outlined or thereafter, except in the course of their duties, divulge any of the confidential affairs of "The Client" or any of its clients or associated companies to anyone whatsoever without the previous consent in writing of "The Client".

Payment

"The Client" agrees to pay a 50% deposit of the quoted amount to commence any design project, with the balance payable prior to delivery. Once research, resources allocated or design work has commenced on a project, this deposit is non-refundable. In the case of a change of mind by "The Client" this deposit is non-refundable. All Signs & Neon endeavours to provide graphic design services that meet and exceed a client's needs and expectations, but in the event of a "change of mind" (after a project has commenced) by "The Client", the initial 50% deposit is forfeited, plus a prorata payment based upon the time spent.

If the work time exceeds 4 calendar weeks in duration, "The Client"agrees to a progress payment of 50% of the balance per month until the conclusion of the project, with any outstanding amount payable in full upon delivery.

All accounts must be settled in full prior to the release of the files.